Question 1

Why did I receive a bill after I already paid for my dental treatment?

Accepted Answer

Sometimes, additional charges may arise after your initial payment due to several factors such as insurance adjustments, changes in treatment, or coverage changes. The bill you received reflects these outstanding amounts.

Question 2

What should I do if I think I’ve been billed incorrectly?

Accepted Answer

If you believe there is an error on your bill, please contact us immediately at (614) 836-2222, option 3. We will review your account and treatment records to clarify any discrepancies and correct any mistakes if necessary.

Question 3

Why am I being billed for services that I thought were covered by my insurance?

Accepted Answer

Insurance coverage can be complex, and sometimes certain services may not be fully covered or may be subject to deductibles, co-pays, or other limitations. The bill reflects the portion of the cost that your insurance did not cover and has deemed you responsible.

Question 4

What does “balance due after insurance” mean?

Accepted Answer

“Balance due after insurance” refers to the amount that remains after your insurance company has processed your claim and paid their portion. This is your responsibility to pay.

Question 5

How can I find out what my insurance covers?

Accepted Answer

To understand what your insurance covers, you can review your insurance policy, contact your insurance provider, or speak with our office’s insurance coordinator who can help explain your benefits and coverage.

Question 6

Why did I receive a bill months after my appointment?

Accepted Answer

Delays in billing can occur if there were complications in processing your insurance claim, we appealed an insurance's determination on a claim, or if additional information was required. We apologize for any inconvenience and encourage you to contact us if you have questions.

Question 7

What is an Explanation of Benefits (EOB), and how does it relate to my bill?

Accepted Answer

An Explanation of Benefits (EOB) is a document from your insurance company that explains what services were covered and what portion of the cost is your responsibility. It’s important to compare your EOB with your bill to ensure accuracy.

Question 8

Can I set up a payment plan if I can’t pay the full amount right now?

Accepted Answer

Yes, we offer payment plans to help make paying your bill more manageable. Please contact our billing department at (614) 836-2222, option 3, to discuss your options and set up a plan that works for you

Question 9

Why are there charges for services I don’t remember receiving?

Accepted Answer

Sometimes, the names or codes used for dental services on the bill may differ from how you remember them. If you’re unsure about any charges, please contact us, and we can review your treatment details with you.

Question 10

What are my options if I disagree with my insurance company’s coverage decision?

Accepted Answer

If you disagree with your insurance company’s decision, you can file an appeal with them. Our office can provide the necessary documentation and support to help you through the appeals process.

Question 11

Can I pay my bill online?

Accepted Answer

Yes, we offer an online payment option for your convenience. Visit our website and select "Pay Your Bill" at the top of our desktop website or click on the mobile menu icon and select "Pay Your Bill" there.

Question 12

What happens if I don’t pay my bill on time?

Accepted Answer

If your bill is not paid by the due date, you may incur late fees, and the balance could be sent to a collection agency if it remains unpaid. We encourage you to contact us if you’re having trouble making a payment so we can assist you.

Question 13

Why does my bill show a different amount than what I was told at the time of service?

Accepted Answer

The amount you were quoted at the time of service is usually an estimate based on anticipated insurance coverage. If your insurance paid less than expected or additional services were required, your final bill may differ.

Question 14

How can I get a detailed breakdown of the charges on my bill?

Accepted Answer

If you would like a detailed breakdown of your charges, please contact our billing department at (614) 836-2222, option 3, and we can provide an itemized statement that explains each charge.

Question 15

What if I need more time to understand my bill before paying it?

Accepted Answer

If you need more time to review and understand your bill, please contact us. We can discuss your bill with you and, if necessary, extend the due date while you gather any additional information you need.

Question 16

Can I use a Health Savings Account (HSA) or Flexible Spending Account (FSA) to pay my bill?

Accepted Answer

Yes, you can use HSA or FSA funds to pay for eligible dental expenses. Check with your HSA/FSA provider to ensure the services are covered, and use your HSA/FSA card or request reimbursement.

Question 17

What does “pending insurance” mean on my bill?

Accepted Answer

“Pending insurance” means that we are still waiting for your insurance company to process the claim. Once the claim is processed, any remaining balance will be billed to you.

Question 18

How do I update my insurance information if it has changed?

Accepted Answer

If your insurance information has changed, please contact our office as soon as possible to update your records. This helps ensure that your claims are processed correctly and avoids delays in billing.

Question 19

What should I do if I’ve already paid but received a bill for the same service?

Accepted Answer

If you’ve received a bill for a service you’ve already paid for, contact our billing department with your payment details. We will investigate the issue and correct any errors promptly.

Question 20

Who can I contact for further questions about my bill?

Accepted Answer

If you have any further questions or concerns about your bill, please contact our billing department directly at (614) 836-2222, option 3. We are here to help you understand and resolve any issues.

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